To our wonderful customers,
It is with a heavy heart that we must inform you that the Queensland State Government have closed the National Parks from tomorrow. We regretfully advise that any campers travelling from 26 March 2020 until 30 April 2020 will be unable to travel.
Unfortunately this means Micat will not be operating its usual services. We will still operate to collect waste, provide supplies and give residents access to their homes on Tuesdays, until 30 April 2020, and if there is further demand from locals, we will schedule further services. If you are a resident and have a booking between these dates, and still wish to travel, please send us an email to confirm
Over the next few days, we will be working with QYAC and Queensland Parks & Wildlife Services to get campers off Moreton Island.
If you are on the island, and your return date is after Sunday, we’re sending you a text to help you get home.
Please remember that we are a small family business with one big boat, we are not big business. For us to continue to service Moreton Island like we have for the past 50 years, we need your help. Easter is our busiest time of the year and the most revenue, so if we have to refund every fare we will not make it through.
If you can help us by accepting a full gift certificate instead of a refund we would greatly appreciate it and this will enable us to get to the other side, and for you to look forward to a pre-paid holiday when you can. We will ensure your gift certificate is the full value of your booking (waiving all fees) and alter the expiry dates to allow you 2 years to use them (this just means you need to book in the next 2 years, so your holiday could be up to 3 years from now). Please #dontcancelpostpone.
Rest assured that we are still open for business, and taking bookings for travel after 1 May 2020.
Please allow us a little bit of time to cancel and issue your credit, and keep these 5 ways in mind on how you can help the Australian tourism industry;
- Buy your friend’s future birthday presents now
- Write online reviews of your favourite experiences.
- Book your Christmas getaway now. ️️
- Share your favourite travel experiences on social media with @moretonislandadventures
- Postpone rather than cancel.
We are here to help, but unfortunately due to the volume of calls we are receiving, your best communication avenue is via email to email@example.com.
We hope to see you on the beach, on the other side of this crisis.