Frequently Asked Questions

Got a question about Moreton Island? Then check our list of Frequently Asked Questions below or feel free to contact us with your question.

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      • What if I lose my Micat vehicle ticket?

        No worries, we use a tablet to board, so you can just advise the crew of your first and last name and they will check you in using that and your rego if you’re in a vehicle.

        If you are a passenger, we prefer you to keep your ticket handy, so just login to your online account here [https://bookings.moretonislandadventures.com.au/login] and download your ticket again.

      • How long does it take to get to Moreton Island on the Micat?
        Approximately 90 minutes and of course the return trip is the same 🙂
      • What if I get bogged or need to be towed?
        So you’ve tried everything and you’re still stuck? There is a rescue service on the island provided by Lindsay Roberts. You can contact Lindsay on 0414 949876 or 3408 3545. Charges apply.
      • What if I see an injured animal?
        If you find an injured animal, please report this to National Parks on 137 468 and they will be able to assist you.
      • What if I want to extend my stay on Moreton Island?

        Just login to your account here [https://bookings.moretonislandadventures.com.au/login], click My Account, Upcoming Bookings, View Booking, Select your M to B, then select Edit Booking, Edit Date / Time of travel. You can alter your departure date up to 21 days from the date of travel. There is no alteration fee associated with this, but if you do change to a more expensive ferry, you will pay the difference between your original ferry price and the new ferry price.

        Make sure there is space to change your booking here [https://bookings.moretonislandadventures.com.au/login] first !

        Here is a handy video showing you how to do this: https://youtu.be/xSdddrB4YZs

      • What if I run out of fuel?

        Oh no, please don’t run out of fuel! Did you know that if you head to Moreton with a full tank of fuel, you can see most of the island and not need fuel? Moreton’s attractions are much closer together than Fraser Island (we’re only 38km long and 13km wide at the widest point).

        If you do find yourself in a pickle, Petrol and Diesel are sold on Moreton Island at the Castaways store at Bulwer in 20 litre jerry cans. This will cost you $60, and you will need to return the jerry can, please!

      • What if I need firewood?
        As Moreton Island is a national park you cannot use the island’s natural wood. So, either bring your own firewood to the island, or you can purchase firewood from the Castaways store at Bulwer for $30.
      • What if I run out of food, or need supplies?
        There is a general store on Moreton Island, you can purchase all your holiday essentials from Castaways located in Bulwer around a 20 minute drive north of the Micat landing point.
      • What if I haven’t booked my vehicle access permit or camping permit?

        All vehicle access permits and camping permits are now booked through the Quandamooka Yoolooburrabee Aboriginal Corporation (sometimes called QYAC) on their website here: https://www.mulgumpincamping.net.au/ – You can also get in touch with Mulgumpin Camping on (07) 3506 2371.If you’d like to take the work out of getting a vehicle access permit, we can book this in for you as an agent for QYAC, just make sure you select ‘Add a Vehicle Access Permit’ when booking your car. If you’ve missed this, no worries, you can add your permit by altering your booking – just login to your account here [https://bookings.moretonislandadventures.com.au/login], click My Account, Upcoming Bookings, View Booking, Select your B to M booking, then select Edit Details of Booking and select ‘Add a Vehicle Access Permit’.

        Here is a handy how to video on this in case you get stuck: https://youtu.be/8ky7claBYgg

      • Do I need a vehicle access permit?

        Moreton Island is 98% National Park, so you will need to purchase a vehicle access permit to drive on the island (even if you are just heading to the resort), and if you are camping, you need to book and pay for a camping permit.

        Native Title of the Quandamooka Yoolooburrabee group was formally recognised on Moreton Island on November 22 2019. This means that all vehicle access permits and camping permits are now booked through the Quandamooka Yoolooburrabee Aboriginal Corporation (sometimes called QYAC) on their website here: https://www.mulgumpincamping.net.au/

        You can also get in touch with Mulgumpin Camping on (07) 3506 2371.

      • Do I need a camping permit?

        Moreton Island is 98% National Park, so you will need to purchase a camping permit to camp on the island. You will need to select a camp zone or campground when you book this, if you’re unsure where to stay, checkout our guide here: https://www.moretonislandadventures.com.au/moreton-island-camping/

        Native Title of the Quandamooka Yoolooburrabee group was formally recognised on Moreton Island on November 22 2019. This means that all vehicle access permits and camping permits are now booked through the Quandamooka Yoolooburrabee Aboriginal Corporation (sometimes called QYAC) on their website here: https://www.mulgumpincamping.net.au/.

        You can also get in touch with Mulgumpin Camping on (07) 3506 2371.

        Sorry, we can’t book your camping for you!

      • What if I get lost on Moreton Island?

        Make sure you download our map [https://www.moretonislandadventures.com.au/map-of-moreton-island/] prior to your departure and have an idea of the tracks to take to your accommodation. Navigating around the island is quite simple, the most difficult part is tide times! Make sure you check the tides before any journey. Here [https://www.moretonislandadventures.com.au/moreton-island-tide-times/] is a link to the tide times, minus 30 minutes for western beach and 1.5 hours for eastern beach.

        In the unlikely event that you do get lost, please contact emergency services to assist.

      • Where is Castaways Moreton Island located?
        Castaways store and accommodation is located in the small township of Bulwer. This township is roughly a 20 minute drive north from where the Micat lands on Moreton Island. Make sure you turn into the township at the Bulwer wrecks and follow the signs to Castaways 😊
      • What does Castaways Moreton Island sell?

        The Castaways store is open for breakfast and lunch 6-7 days a week and for dinner 1 to 2 days per week depending on the time of year. To get our specific hours, check out our website [https://www.moretonislandadventures.com.au/castaways-store-cafe/].

        You can buy all your holiday essentials including fuel, firewood, ice, bait, gas, alcohol, a selection of grocery items (fresh vegetables, bread, milk & toiletry items), as well as basic recovery gear. Make sure you check out the delicious Castaways burgers too (menu available here: https://www.moretonislandadventures.com.au/castaways-store-cafe/) 😊

      • Where does the Micat land on Moreton Island?
        The Micat lands directly on the beach and drops passenger and vehicles off next to the Wrecks, on the western side of the island (see map here [https://www.moretonislandadventures.com.au/map-of-moreton-island/] for more information).
      • Can I BYO or hire Kayak and Snorkelling gear?

        Yes and yes! You can hire snorkelling and kayaks (including clear bottom kayaks) straight off the beach! Awesome right, just look out for the big orange bus. Prices and more info are available here: [https://www.sunsetsafaris.com.au/equipment-hire-kayaking-snorkeling]

        Snorkelling gear – you can BYO gear, but if you are walking onto the ferry, make sure you are within your three bag limit. If you have additional baggage you will be charged prior to boarding.

        If you would like to bring your kayak or surfboard as a walk-on, this will need to be stored as freight for the journey, so you do need to call to book (3909 3333). You will be charged an addition fee for freight…or you could save the hassle and just hire one on the beach with Sunset Safaris!

        If you’re bringing a car, whatever fits in or on your car (as long as it doesn’t hang over the length of your vehicle) is up to you!

      • Where can I buy ice?
        Castaways Moreton Island or straight off the Micat ferry either on your journey over, or whilst the ferry is in between trips. Castaways opening hours and menu are available here: https://www.moretonislandadventures.com.au/castaways-store-cafe/
      • Can I take alcohol on board the Micat?
        Yes! Micat is a fully licenced vessel, so you cannot drink your own alcohol during the trip, but you can take alcohol for later. The good news is that the Micat bar opens at 9am.
      • I have booked extra people in my car but they need to return a different day, what do I do??
        No problems, just login to your account here [https://bookings.moretonislandadventures.com.au/login], click My Account, Upcoming Bookings, click View, and Edit Booking on the booking you would like to edit. Click ‘Add / Remove A Passenger Ticket’ and follow the prompts.
      • Some of the people in my walk on booking need to return a different day, what do I do?
        No problems, just login to your account here [https://bookings.moretonislandadventures.com.au/login], click My Account, Upcoming Bookings, click View, and Edit Booking on the booking you would like to edit. Click ‘Add / Remove A Passenger Ticket’ and follow the prompts.
      • I have booked for extra people in my car and paid for them but they are no longer coming to the island, what do I do?
        That’s a shame for them…more Moreton for you! You will receive a full credit for their bookings to travel in the next 12 months. To receive this, just login to your account here [https://bookings.moretonislandadventures.com.au/login], click My Account, Upcoming Bookings, View on the B to M portion of the relevant booking, then Edit Booking, Edit Details of Booking on the booking you would like to edit. Then edit your vehicle to have the correct number of passengers travelling. A credit will then appear at the bottom. Then checkout like usual, and the credit will be emailed to you 😊
      • How much luggage can I take with me on the Micat if I am walking onto the ferry?
        For the comfort and safety of all, passengers are limited to 3 pieces of luggage e.g. esky, chair, backpack. If you have additional baggage, you will be charged per additional item. Sorry, please leave your luggage trolleys at home, they won’t co-operate on the sand anyway! If you have oversized items (kayak or surfboard) you will be charged an additional freight fee for us to store these during the journey. To organise this, please call us (3909 3333). If you’d like to save the hassle, you can hire kayaks, snorkelling gear and more on the beach at the Tangalooma Wrecks. More info here; https://www.sunsetsafaris.com.au/equipment-hire-kayaking-snorkeling.
      • Do you have access to luggage trolleys?
        Sorry, we don’t have luggage trolleys.
      • Can I snorkel the wrecks without a guide?

        Absolutely! Keep in mind that there can be some strong currents through the wrecks, so always swim to your ability.

        If you’d like to book a tour to hear about the history of the wrecks, do some fish feeding and have experienced guides by your side, head to Sunset Safaris website here: https://www.sunsetsafaris.com.au/moreton-island-tours.html.

      • Do you have parking?
        Sure do 😊 Our parking is $15 per day, and is first in, best dressed on the day (no prebooking necessary). Please keep in mind that during peak periods our parking does fill up, so we recommend carpooling or uber / taxi wherever possible. The closest train station is Wynnum North.
      •  
      • Can I take a quad bike or motorbike on the island?
        As Moreton Island is 98% National Park motorbikes (including registered bikes) and quad bikes are not permitted.
      •  
      • Can I take my pet to Moreton Island?
        Residents are able to have pets in the Brisbane City Council area (in the townships), but in the National Park no permits are permitted, sorry!
      • Where do I buy sandboards from?
        Sandboards are available onboard Micat on your journey over and at Castaways. You can purchase them for $9 including a bit of candle wax. Castaways opening hours are available here: https://www.moretonislandadventures.com.au/castaways-store-cafe/
    • Can I purchase bait on the island?
      Sure can! Just head to Castaways Moreton Island – opening hours here: https://www.moretonislandadventures.com.au/castaways-store-cafe/
    • What is your cancellation policy?

      To view the terms and conditions of your booking, either head to you confirmation email (they are attached as a pdf) or head here: https://www.moretonislandadventures.com.au/terms-conditions/.

    • I need to cancel my booking and it’s outside of office hours, what do I do?

      We’re so sorry to hear you need to cancel your trip to Moreton. To cancel your booking, just login to your account here [https://bookings.moretonislandadventures.com.au/login], click My Account, Upcoming Bookings, click View on the B to M portion of your booking, then Cancel Booking. We’re sorry, for security reasons, we cannot cancel your booking via phone or email.

      Here is a handy how to video in case you get stuck: https://youtu.be/7nDXO_c9EEw.

      We hope to see you again soon!

    • I need to cancel my booking.

      We’re so sorry to hear you need to cancel your trip to Moreton. To cancel your booking, just head login to your account here [https://bookings.moretonislandadventures.com.au/login], click My Account, Upcoming Bookings, click View on the B to M portion of your booking, then Cancel Booking. We’re sorry, for security reasons, we cannot cancel your booking via phone or email.

      Here is a handy how to video in case you get stuck: https://youtu.be/7nDXO_c9EEw.

      We hope to see you again soon!

    • I need to change the dates of my travel to and from Moreton Island in my vehicle, what do I do?

      No worries, to do this just login to your account here [https://bookings.moretonislandadventures.com.au/login], click My Account, Upcoming Bookings, click View on the B to M portion of your booking, then Edit Trip Date / Time. We’re sorry, for security reasons, we cannot cancel your booking via phone or email.

      We’re sorry, but we cannot alter departure times within 24 hours of departure. For the terms and conditions of your booking, head to your confirmation email (pdf attached), or here: https://www.moretonislandadventures.com.au/terms-conditions/.

    • I need to postpone my holiday, what do I do?

      No worries, to do this just login to your account here [https://bookings.moretonislandadventures.com.au/login], click My Account, Upcoming Bookings, click View on the B to M portion of your booking, then Edit Trip Date / Time. We’re sorry, for security reasons, we cannot cancel your booking via phone or email.We’re sorry, but we cannot alter departure times within 24 hours of departure. For the terms and conditions of your booking, head to your confirmation email (pdf attached), or here: https://www.moretonislandadventures.com.au/terms-conditions/.

    • What are the chances of getting the trip I want if I’m on the waitlist?

      Very difficult to say! We regularly consult the waitlist whenever there is a cancellation, and will give you a call as soon as something comes up. You can also go onto the website periodically and check availability yourself (what you can see is what we can see / book 😊)

      If you don’t hear from us, unfortunately this means nothing has come up.

      Your other option is heading down to the ferry as a standby. This means that we will load you on the ferry if there is a cancellation on the day or other space available on the day. No guarantees sorry! .

    • I’m using a hire car, so I don’t know the rego, how do I book?

      That’s no worries, just put TBA in the rego field 😊 When you do find out, head to your account here; [https://bookings.moretonislandadventures.com.au/login], click My Account, Upcoming Bookings, click View on the B to M portion of your booking, then Edit Details of Booking. Then select the vehicle, enter the new rego details and checkout.

      Here is a handy how to video on this in case you get stuck: https://youtu.be/yep5Vz25iF8

      If you find out on the day of your departure, we can just update this for you at the terminal. We go by last name to check you in on the day, so this won’t be an issue.

    • My rego has changed, how do I update it?/a>

      No worries, just head to your account here; [https://bookings.moretonislandadventures.com.au/login], click My Account, Upcoming Bookings, click View on the B to M portion of your booking, then Edit Details of Booking. Then select the vehicle, enter the new rego details and checkout.

      Here is a handy how to video on this in case you get stuck: https://youtu.be/yep5Vz25iF8

      If you find out on the day of your departure, we can just update this for you at the terminal. We go by last name to check you in on the day, so this won’t be an issue.

    • I have a different car than the one I booked on Micat, does that matter?

      That shouldn’t be a problem, the most important thing in your booking is the vehicle length. As long as you have booked the appropriate length for the new vehicle (here is our size guide to help you out: [https://www.moretonislandadventures.com.au/vehicle-size-guide/]), you just need to update the description of your vehicle and your rego. To do this, just head to your account here; [https://bookings.moretonislandadventures.com.au/login], click My Account, Upcoming Bookings, click View on the B to M portion of your booking, then Edit Details of Booking. Then select the vehicle, enter the new rego and vehicle details and checkout.

      If you need to upgrade the length of your vehicle, you will need to select the next size down (e.g. 5.2m to 6m) when altering your booking above.

      Here is a handy how to video on this: https://youtu.be/kmGf8sTvt1A

    • I would like to give my vehicle ticket to my friend, can I do that?

      That shouldn’t be a problem, the most important thing in your booking is the vehicle length. As long as you have booked the appropriate length for the new vehicle (here is our size guide to help you out: [https://www.moretonislandadventures.com.au/vehicle-size-guide/]), you just need to update the description of your vehicle and your rego. To do this, just head to your account here; [https://bookings.moretonislandadventures.com.au/login], click My Account, Upcoming Bookings, click View on the B to M portion of your booking, then Edit Details of Booking. Then select the vehicle, enter the new rego and vehicle details and checkout.

      If you need to upgrade the length of your vehicle, you will need to select the next size down (e.g. 5.2m to 6m) when altering your booking above.

      Here is a handy how to video on this: https://youtu.be/kmGf8sTvt1A

    • I want to give my passenger ticket to my friend, can I do that?
      No worries, just make sure your friend has your ticket.
    • I have a gift certificate I’d like to use, how do I use it?

      Awesome, we’re so excited to welcome you back to Moreton ! Just head to the bookings website and make a booking like usual. At checkout, you just enter the code that has been emailed to you and click ‘Redeem Promotion or Gift Certificate’.Here is a handy how to video on this: https://youtu.be/5kJUHnwAzIQ.

    • How do I book a vehicle on the Micat?
      Just head to our bookings site by clicking Book Now at the top of the screen, then follow the prompts.
      Here is a handy how to video in case you get stuck: https://youtu.be/ez8sWXDEqiw.
    • How do I book glamping at Castaways?

      Just head to our bookings site by clicking Book Now at the top of the screen, then select Accommodation and follow the prompts.

      Here is a how to video in case you get stuck https://youtu.be/NKeglBi4MaY.

      Handy tip: you’ll need to book either ‘Transfers’ if you are not taking a 4WD to the island (as Castaways is located 25 minutes’ drive from the ferry drop off), or if you are taking a 4WD, you need to book this on the Micat.

    • How do I book transfers to Castaways?

      So you’ve already booked your accommodation and you’re walking onto the ferry, so you need a lift to and from the ferry? To add transfers, just head to your customer account here; [https://bookings.moretonislandadventures.com.au/login], click My Account, Upcoming Bookings, click View on your accommodation booking, then select Edit Booking, Add Transfers.

      Here is a handy how to video in case you get stuck https://youtu.be/Hr65lqm5L1I.

      Did you book through booking.com or Expedia? Sorry, your account is going to have a funny login linked to your booking.com ! Just give us a call and we’ll take care of this for you. Next time, make sure you checkout our website to book direct and get the best price 😊

    • Is there disabled access on the ferry?
      There is absolutely access to the vehicle deck in your vehicle, but the ferry has quite a few stairs (48) between the vehicle deck and the saloon deck, where the toilets, café and seating area are. You can stay in your vehicle for the duration of the 90 minute trip.
    • Is there disabled access at Castaways?
      We have very limited disabled access to our accommodation, to enquire about availability for units or glamping, please call us on 3909 3333.
    • What facilities are available in the glamp kitchen?
      The glamp kitchen has multiple fridges, barbeques, kettles, utensils and most other things that you’ll need to cook with. Each glamp tent is assigned fridge space, 2 shelves for a 2 man glamp tent and 4 shelves for a 4 man glamp tent. There is also powerpoints located in the glamp kitchen for you to re-charge your batteries. Keep in mind that everything is running off solar, so perfect excuse to leave your devices off and properly unwind for your holiday 😊. Castaways is open for dinner on Friday nights (bookings essential) if you’d like to skip cooking for the evening!”
    • Are there BBQs available for use in the glamp kitchen?
      Yes! The glamp kitchen has multiple fridges, barbeques, kettles, utensils and most other things that you’ll need to cook with. Each glamp tent is assigned fridge space, 2 shelves for a 2 man glamp tent and 4 shelves for a 4 man glamp tent. There is also powerpoints located in the glamp kitchen for you to re-charge your batteries. Keep in mind that everything is running off solar, so perfect excuse to leave your devices off and properly unwind for your holiday 😊. Castaways is open for dinner on Friday nights (bookings essential) if you’d like to skip cooking for the evening!
    • Are there fridges in the glamp kitchen?
      Yes! The glamp kitchen has multiple fridges, barbeques, kettles, utensils and most other things that you’ll need to cook with. Each glamp tent is assigned fridge space, 2 shelves for a 2 man glamp tent and 4 shelves for a 4 man glamp tent. There is also powerpoints located in the glamp kitchen for you to re-charge your batteries. Keep in mind that everything is running off solar, so perfect excuse to leave your devices off and properly unwind for your holiday 😊. Castaways is open for dinner on Friday nights if you’d like to skip cooking for the evening!
    • Should I bring food with me for my stay at Castaways?
      Yes! The glamp kitchen has multiple fridges, barbeques, kettles, utensils and most other things that you’ll need to cook with. Each glamp tent is assigned fridge space, 2 shelves for a 2 man glamp tent and 4 shelves for a 4 man glamp tent. There is also powerpoints located in the glamp kitchen for you to re-charge your batteries. Keep in mind that everything is running off solar, so perfect excuse to leave your devices off and properly unwind for your holiday 😊. Castaways is open for dinner on Friday nights if you’d like to skip cooking for the evening!
    • Can I cancel my ticket?
      We’re so sorry you need to cancel your trip to Moreton. Please head to your online account here; select My Account, Upcoming Bookings, Edit Booking, Cancel Booking.
    • Where do I book the Micat?
      Just head to our website here. 😊
    • How much does a vehicle cost return?
      A vehicle price depends on the date your are looking to travel, the time of day, the length of your vehicle and/or trailer, and the number of people in the vehicle. The best way to checkout our pricing is to head to our bookings site here; and make a dummy booking 😊
    • How long before departure do I need to arrive?
      Walk-ons and vehicles need to arrive 45 minutes prior to departure.
    • What time does check-in open?
      Check-in opens 45 minutes prior to departure for both vehicles and walk on passengers.
    • What is your cancellation policy?
      To check the terms and conditions of your booking, head to your confirmation email which has detailed terms and conditions attached. You can also checkout our webpage which includes all terms and conditions of bookings here.

      If you would like to alter or cancel your booking, head to your online account here.

    • Book a walk on ticket?
      To book a walk on ticket, head here.
    • Book a ferry?
      To book a walk on or vehicle ticket, head here.
    • What are your ferry times?
      To view our timetable, head here.
    • What are your daily departures?
      To view our timetable, head here.