Terms & Conditions

Passengers

1. All passenger bookings made with Moreton Island Adventures Pty Ltd for the Micat (Micat) are subject to terms and conditions below.

Cancellations & Alterations

2. Micat do not provide refunds or partial redemptions at any

3. The following notice is required for cancellation of passenger bookings:

Notice  
Less than 24 hours’ 100% cancellation fee
24 hours’ or more A gift certificate minus 10% of the cost of the booking (less credit card fee and phone booking fee (as applicable)).

4. Gift certificates are valid for use for 12 months. When re-booking, any increase in rates will be payable by the customer at the time of booking. No refunds will be issued of any remaining monies after rebooking. Rebooking is subject to availability, and new bookings will be subject to new terms and conditions.

5. Passenger bookings may be altered as follows:

Notice  
Less than 24 hours Cannot change date or time of trip.
24 hours’ or more Can change date or time of trip by up to 12 months from the original booking date.

6. Micat recommend purchasing suitable insurance against cancellation fees, theft, loss or damage of personal

7. It is the customer’s responsibility to cancel their camping permit directly with National Parks.

General

8. Micat services may be cancelled or altered for various reasons at any time without notice. In this instance, bookings will be moved to service(s) of the customer’s choice (subject to availability).

9. Micat accepts no responsibility for any damage or theft of property during travel on Micat. We recommend you purchase suitable insurance for your


Vehicles

1. All vehicle and trailer bookings made with Moreton Island Adventures Pty Ltd for the Micat (Micat) are subject to terms and conditions below.

Cancellations & Alterations

2. Micat do not provide refunds or partial redemptions at any time.

3. The following notice is required for cancellation of vehicle bookings:

Notice  
Less than 5 days’ 100% cancellation fee.
5 days’ or more A gift certificate minus 25% of the cost of the booking (less credit

card fee, vehicle access permit, and phone booking fee (as applicable)).

7 days’ or more A gift certificate minus 17% of the cost of the booking (less credit card fee, vehicle access permit, and phone booking fee (as applicable)).
1 months’ or more A gift certificate minus 15% of the cost of the booking (less credit card fee, vehicle access permit, and phone booking fee (as applicable)).

4. If passenger(s) travelling in a vehicle provide 24 hours’ notice of cancellation, the customer will be entitled to a gift certificate.

5. All gift certificates are valid for use for 12 months. When re-booking, any increase in rates will be payable by the customer at the time of booking. No refunds will be issued of any remaining monies after rebooking. Rebooking is subject to availability, and new bookings will be subject to new terms and conditions.

6. Vehicle bookings travelling from:

(a) Brisbane to Moreton Island may be altered as follows:

Notice  
Less than 72 hours’ Cannot change date or time of trip.
72 hours’ or more Can change date or time of trip by up to 72 hours from departure date for a cost of 10% of booking.
5 days’ or more Can change date or time of trip by up to 7 days from departure date for a cost of 5% of booking.

(b) Moreton Island to Brisbane may be altered as follows:

Notice  
Less than 24 hours’ Cannot change date or time of trip.
24 hours’ or more Can change date or time of trip by up to 21 days.

6. It is the customer’s responsibility to cancel their vehicle access permit and/or camping permit directly with National Parks.

7. Bookings are altered or cancelled when the customer successfully amends their booking using their booking account online.

8. If the customer moves their booking to a cheaper trip, the customer will not receive any difference in fares.

General

9. Vehicles booked under size on the Micat may be left behind, will be left until last to board, and will be charged additional fees prior to boarding.

10. Micat services may be cancelled or altered for various reasons at any time without notice. In this instance, bookings will be moved to service(s) of the customer’s choice (subject to availability).

11. Micat accepts no responsibility for any damages sustained to vehicles during travel on Micat. We recommend purchasing suitable travel insurance.


ACCOMMODATION & TRANSFER SERVICES

1. All accommodation and transfer services provided by Moreton Island Adventures Pty Ltd, trading as Castaways (Castaways), are subject to the terms and conditions below.

Cancellations

2. Castaways do not provide any refunds or partial redemptions at any time.

3. The following notice is required for cancellation of a booking:

If the customer provides: they receive:
Less than 14 days’

notice

100% cancellation fee
14 days’ notice or more A gift certificate minus 15% of the cost of the booking (less credit card fee and phone booking fee (as applicable)).
1 months’ notice or more A gift certificate minus 10% of the cost of the booking (less credit card fee and phone booking fee (as applicable)).

4. Gift certificates are valid for use for 12 months. When re-booking, any increase in rates will be payable by the customer at the time of booking. No refunds will be issued of any remaining monies after rebooking. Rebooking is subject to availability, and new bookings will be subject to new terms and conditions.

General

5. Castaways accepts no responsibility for any damage or theft of property during travel, or guests stay at Castaways. We recommend purchasing suitable travel insurance.

6. Extra guests are permitted in rooms providing that the room’s capacity is not exceeded. If incorrect capacity has been booked, we cannot guarantee availability of additional rooms or beds, and any additional cost will be at the guest’s expense.

7. In the event where the accommodation room has been either damaged, whether such damage is wilful or not, or left in an excessively untidy state, in the sole discretion of Castaways, the guest hereby authorises Castaways to enter a debit on the credit card provided for damage caused.