Natural Disaster Policy

1. Purpose

Moreton Island Adventures is committed to supporting our customers when travel is impacted by natural disasters. This policy outlines the options available for affected bookings in such circumstances.

2. Definition of a Natural Disaster

A natural disaster is defined as a severe, unexpected event caused by natural forces that significantly impacts travel operations. This includes, but is not limited to:

  • Cyclones and hurricanes
  • Floods
  • Bushfires
  • Earthquakes
  • Other extreme weather events that cause service cancellations

3. Policy Coverage

If a booking is affected by a natural disaster, customers will be eligible for the following options:

3.1 Travel Credit

  • A full travel credit will be issued for the total value of the booking.
  • The credit is valid for 12 months from the original booking date (book by, not travel by).
  • If additional time is needed, we offer a one-time 6-month extension upon request.
  • Travel credits are fully transferable and can be used by another person if the original traveler cannot use them.

3.2 No Refunds

  • As per our Terms & Conditions, refunds are not available under any circumstances.
  • Travel credits ensure that customers retain the full value of their booking while allowing flexibility for future use.

4. Customer Responsibilities

  • Vehicle Access & Camping Permits: Customers are responsible for canceling or rescheduling their vehicle access and camping permits directly with Mulgumpin Camping. These are managed separately from Moreton Island Adventures.

5. Claim Process

To request a travel credit due to a natural disaster, customers must:

  1. Contact our bookings team via email at bookings@micat.com.au with their booking reference.
  2. Provide supporting documentation (e.g., government alerts, weather warnings).
  3. Request an extension or transfer of credit if necessary.

6. Exceptions

  • If Moreton Island Adventures cancels services entirely due to a natural disaster, affected customers will receive automatic travel credits.
  • Special cases may be reviewed at the discretion of management.

7. Contact Us

For any questions regarding this policy, please reach out to our team at:
📧 bookings@micat.com.au